Shipping policy

Shipping & Digital Delivery Policy

1. Zero Shipping Fees & No Physical Goods

All items available at flourishguides.com are digital products (PDF files).

  • Shipping Cost: $0.00. Digital delivery is entirely free.

  • Physical Delivery: No physical items, books, printed documents, or packages will be mailed to your physical address.

2. Instant Delivery Process

We know you are ready to get started, so our delivery process is entirely automated. We partner with Filemonk to fulfill your orders the moment your payment clears. You will receive your files in two ways:

  • On-Screen Instant Download: Immediately after completing your payment on the checkout page, the screen will refresh to show your order confirmation. A direct download button will appear on this page so you can save your PDF guide to your device instantly.

  • Email Delivery: Within 2 to 5 minutes of your purchase, an automated email will be sent to the address you provided at checkout. This email will contain a permanent secure link to access your digital download.

3. Troubleshooting Missing Deliveries

If you have completed your purchase but cannot find your download link, please follow these quick troubleshooting steps before contacting support:

  • Look at the Thank You Page: The absolute fastest way to access your PDF is right on your checkout screen. If you still have that tab open, look at the "Thank You" confirmation page—your download button is active right there.

  • Check Other Inboxes: Digital delivery emails can occasionally be misrouted by email filters. Please check your Spam, Junk, Promotions, or Updates folders for an automated message from Flourish Guides.

  • Verify Your Payment Status: Ensure your payment went through completely. If you paid via an e-check or a pending bank transfer, the files will be released automatically the moment the funds clear.

  • Check Your Email Spelling: If you suspect there was a typo in the email address you entered at checkout, your files are still safe. Contact us and we will update your order file manually.

4. Technical Requirements

Our digital guides are delivered in standard, universally compatible PDF format.

  • You do not need any specialized or proprietary software to view them. They can be opened natively on any modern smartphone, tablet, laptop, or desktop computer using a standard web browser or any free PDF reader (such as Adobe Acrobat Reader, Apple Books, or Google Drive).

  • A stable internet connection is required to complete the initial download of your files.

5. Need Assistance?

If you have any trouble downloading, opening, or accessing your files, our customer support is here to help. Please reach out to us with your name and order number:

  • Email Support: info@flourishguides.com

  • Response Time: We aim to reply to all digital delivery support inquiries within 2 business days.